1. WashWerkz Unlimited Wash membership can be utilised at all current and future Washwerkz outlets.

2. ⁠It’s a drive-thru wash on a first come first serve basis and members need not make any appointment.

3. ⁠There is absolutely no limit on the number of washes each member can utilise on the registered car within the one year membership program.

4. Each WashWerkz Unlimited Wash membership can be registered to only one car plate number. Membership is transferable to the next car in the event there is a change of car but it is not shareable. We sell our service in a annual package of $360 per car and we do not offer a ala carte single session service nor pricing.

5. Washwerkz Pte Ltd  is committed to provide satisfactory quality services that conforms with the  Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law. The definition of such act can be found in Sale of Goods Act 1979 – Singapore Statutes Online (agc.gov.sg)

6. Washwerkz is committed to providing car wash service for a period of 1 year from the date of purchase or any other period stipulated in the term and condition of the invoice issued. During this period customers are guaranteed  of service availability according to the operation hours published on our website www.washwerkz.sg. In respect of service quality , Washwerkz Pte Ltd is committed to performing the services as stipulated in our invoice , failing which customer have the right to demand a redo of such services.

7. Washwerkz Pte Ltd will refund base on pro-rated calculation of 365 days any unused services in the event a customer has justified reasons for a refund .  Such justified reasons must be submitted in writing to hello@washwerkz.sg  for consideration and is subject to the approval of the management of Washwerkz Pte Ltd. Washwerkz will reply any such claims within 3 working days This policy is clearly stated in invoice issued to customer and at all storefronts.

8. Payment of our program is strictly via online transaction via Paynow and Atome. Washwerkz does not accept cash or other form of payment beside the a/m two mode payment whether at the storefront or via the internet.  Currency of payment is strictly Singapore Dollar (SGD) . Upon successful payment, a digital  invoice contract is generated and sent via email to our client. This invoice contract stipulates service agreements and is a legal binding invoice contract . Following is a example of our invoice contract.

9. Washwerkz Pte Ltd collects payment digitally and  prices are predetermined digitally online or by QR code at storefront  . As such charges are always accurate and there should be no case of over or under charging in term of payment transactions.  Both our online platform and storefronts clearly display the price for every category of service offered. The prices displayed are nett prices.

10. Washwerkz Pte Ltd is committed to maintain the confidentiality of customer data. Our business fully complies with the guidelines laid out in PDPA , Personal Data Protection Act 2012 – Singapore Statutes Online (agc.gov.sg)

11. Washwerkz Pte Ltd  provides the following modes of communication for enquiries , feedbacks and complains

— Telephone : Fixed line 6227 9274
— Email : hello@washwerkz.sg
— Easy to recall Whatsapp voice or chat number in the form of 6CAR WASH (6227 9274)

These modes of communications are manned daily from 0800hrs to 2000hrs.